CANCELLATION & REFUND

At Fruitify Box, we strive to provide fresh and high-quality products to our customers. If you are not satisfied with your order or need to make changes, please review our cancellation and refund policies below.

1. Order Cancellation

​You may cancel your order within 24 hours of placing it for a full refund.

​Cancellations made after 24 hours may not be eligible for a full refund, as we begin processing orders promptly.​

​Subscription cancellations must be requested at least 48 hours before the next billing cycle to avoid charges for the upcoming delivery.

​To request a cancellation, please contact our support team via email or phone.

​2. Refund Policy

​We offer refunds under the following conditions:

​Damaged or Incorrect Items: If you receive a damaged or incorrect product, please notify us within 24 hours of delivery with photos as proof. We will issue a replacement or refund as applicable.

​Quality Concerns: If you are unsatisfied with the freshness or quality of your order, please reach out within 48 hours for a possible refund or replacement.

​Missed Deliveries: If a delivery fails due to an issue on our end, we will reattempt delivery or provide a refund. However, if the failure is due to incorrect address details provided by the customer, no refund will be issued.

​3. Non-Refundable Items

​Orders canceled after processing or shipment cannot be refunded.

​Perishable items that have been opened or consumed.

​Subscription fees that are canceled after the billing period has started.

​4. How to Request a Refund

​To initiate a refund or report an issue, please contact us at [your email/contact page] with:

​Your order number

​A brief description of the issue

​Photo evidence (if applicable)

​Refunds will be processed within 5-7 business days after approval.

​5. Changes to This Policy

​We reserve the right to update or modify this policy at any time. Please review this page periodically for any changes.For any further assistance, feel free to contact our support team.​​​